Customer Grievance Redressal Mechanism
At Weekline Investment and Trading Company Ltd., customer satisfaction is our priority. If your concern remains unresolved, you may escalate it through the following grievance levels.
Level 1 : Customer Support Team
Our customer care team is your first point of contact for loan, repayment, account and service-related queries.
Call Support
+91 9289800338
Email Support
cs@weekline.in
Office Address
79, Ground Floor, World Trade Centre, Babar Lane, New Delhi 110001 India
Business Hours
Mon–Sat 09:30 AM – 06:30 PM
24 Hrs
First Response3-5 Days
ResolutionLevel 2: Customer Grievance Nodal Officer
Our customer care team is your first point of contact for loan, repayment, account and service-related queries.
Call Support
+91 9958940148
Email Support
info@weekline.in
Office Address
79, Ground Floor, World Trade Centre, Babar Lane, New Delhi 110001 India
Business Hours
Mon–Sat 09:30 AM – 06:30 PM
2 working days
First ResponseLess than 30 days
ResolutionLevel 3. Principal Nodal Officer
Our customer care team is your first point of contact for loan, repayment, account and service-related queries.
Grievance Officer (GRO)
Prashant Kabra
Email Support
grievance@weekline.in
Office Address
79, Ground Floor, World Trade Centre, Babar Lane, New Delhi 110001 India
Business Hours
Mon–Sat 09:30 AM – 06:30 PM
5 working days
First ResponseLess than 30 days
ResolutionLevel 4. RBI Ombudsman
The customer can approach the RBI Ombudsman for redressal of any deficiency in service by the Company in the following circumstances:
- The complaint was rejected wholly or partly by the Company, and the customer is not satisfied with the reply.
- The customer has not received any reply within 30 days after filing the complaint.
(9:30 AM to 5:15 PM)
4th Floor, Sector 17,
Chandigarh - 160017
