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Our Commitment to Regulatory Compliance

At Weekline Investment and Trading Company Limited, we are committed to conducting our business with transparency, integrity and complete compliance with RBI guidelines. Explore our policies below.

Verified Regulatory Document

Purpose

Weekline Investment and Trading Company Limited ("WITCL" or the "Company"), a Non-Banking Financial Company ("NBFC"), is committed to conducting its lending business in a fair, transparent, responsible and customer-centric manner.

This Interest Rate and Penal Charges Policy ("Policy") has been formulated in accordance with the applicable provisions of the Reserve Bank of India ("RBI") Master Direction – Reserve Bank of India (Non-Banking Financial Companies – Responsible Business Conduct) Directions, 2025, the Fair Practices Code adopted by the Company, and other applicable laws, regulations, circulars and guidelines issued by RBI from time to time.

The Policy establishes the framework governing:

  • determination of interest rates for various loan products;
  • adoption of a risk-based pricing methodology;
  • levy of penal charges for non-compliance with material terms of the loan agreement;
  • disclosure of interest rates, fees and charges to borrowers; and
  • governance mechanisms for ensuring transparency, consistency and regulatory compliance.

The Company recognises that pricing of credit is a commercial decision requiring an appropriate balance between business sustainability, customer affordability, portfolio quality and regulatory expectations. Accordingly, interest rates and applicable charges shall be determined through an objective, risk-based and non-discriminatory framework.

Scope

This Policy shall apply to all credit facilities offered by the Company, including but not limited to:

  • Digital Consumer Loans;
  • Payday Loans;
  • Business Loans;
  • Loan Against Property (LAP) and
  • any other lending products introduced by the Company from time to time.
  • The Policy shall be applicable to all borrowers unless otherwise specified under any product-specific guidelines approved by the Company.

Regulatory Framework

This Policy has been framed considering, inter alia, the following regulatory framework:

  • Reserve Bank of India (Non-Banking Financial Companies – Responsible Business Conduct) Directions, 2025;
  • RBI guidelines on Fair Practices Code;
  • RBI Digital Lending Guidelines, wherever applicable;
  • RBI guidelines relating to Key Fact Statement (KFS);
  • applicable provisions of the Reserve Bank of India Act, 1934;
  • other circulars, notifications, directions or instructions issued by RBI from time to time.
  • In case of any inconsistency between this Policy and any applicable law or regulatory direction, the applicable law or regulatory instruction shall prevail.

Definitions

  • Unless the context otherwise requires:
  • Board means the Board of Directors of Weekline Investment and Trading Company Limited.
  • Borrower means any individual or entity to whom the Company has sanctioned or disbursed a loan.
  • Interest Rate means the contractual rate charged by the Company on the outstanding principal amount of a loan.
  • Penal Charges mean charges levied by the Company for non-compliance with the material terms and conditions of the loan agreement and shall not form part of the interest rate.
  • Key Fact Statement (KFS) means the statement prescribed by RBI containing the details of the loan, including Annual Percentage Rate (APR), fees, charges and other material terms.
  • Risk-Based Pricing means the methodology adopted by the Company for determining the applicable interest rate based upon the borrower's risk profile and other commercial factors.
  • Words and expressions used but not defined herein shall have the meaning assigned to them under applicable laws and RBI regulations.

Objectives of the Policy

The primary objectives of this Policy are to:

  • establish a transparent, fair and consistent framework for determination of lending rates;
  • ensure that pricing appropriately reflects the Company's cost of funds, operating expenses, credit risk, business strategy and desired return on capital;
  • adopt a structured risk-based pricing methodology for different customer segments and loan products;
  • ensure that interest rates, fees and penal charges are reasonable, transparent and adequately disclosed to borrowers;
  • promote responsible lending practices while protecting the interests of borrowers;
  • comply with applicable RBI regulations governing interest rates, penal charges and customer disclosures.

Governance and Review

  • This Policy shall be approved by the Board of Directors of the Company.
  • The Board shall periodically review this Policy to ensure that it remains aligned with:
  • regulatory developments;
  • prevailing market conditions;
  • business requirements;
  • changes in cost of funds;
  • portfolio performance; and
  • the Company's overall risk management framework.

The Board may delegate operational responsibilities relating to implementation of this Policy to the appropriate management committee(s) or authorised officials.

The Compliance Department shall monitor adherence to this Policy and recommend revisions whenever necessitated by regulatory or business changes.

Unless required earlier, this Policy shall be reviewed at least once every year.

Disclosure Framework

  • The Company believes that transparency in pricing enables borrowers to make informed borrowing decisions.
  • Accordingly, the Company shall ensure that:

Interest Rate Disclosure

  • The applicable interest rate, together with the rationale for charging different rates based on risk assessment, shall be disclosed to the borrower at the time of sanction through:
  • Sanction Letter;
  • Loan Agreement;
  • Key Fact Statement (KFS); and
  • any other communication prescribed by RBI.

Website Disclosure

  • The Company shall publish on its official website:
  • the Interest Rate and Penal Charges Policy;
  • the methodology adopted for risk-based pricing;
  • applicable interest rate ranges;
  • penal charges;
  • other material fees and charges, wherever applicable.
  • The website shall be updated whenever there is any material revision in the pricing framework.

Annual Percentage Rate (APR)

  • The Company shall disclose the Annual Percentage Rate (APR), along with all applicable charges, in accordance with RBI guidelines to ensure that borrowers have a clear understanding of the total cost of borrowing.

Changes in Pricing

  • Any revision in interest rates or applicable charges shall operate prospectively unless otherwise permitted under applicable laws.
  • Such revisions shall be communicated through appropriate channels including:
  • Company's website;
  • digital lending platform;
  • SMS;
  • email;
  • customer portal; or
  • any other legally permissible mode of communication.

Penal Charges Disclosure

  • The quantum, nature and reason for levy of penal charges shall be clearly disclosed:
  • in the Loan Agreement;
  • in the Key Fact Statement (KFS);
  • on the Company's website; and
  • through communications issued to borrowers whenever penal charges are levied.

Principles Governing Interest Rate Determination

  • The Company follows a structured and risk-based pricing framework while determining interest rates for various loan products.
  • The objective of the framework is to ensure that pricing remains commercially viable, competitive, transparent and commensurate with the level of credit risk assumed by the Company.
  • Interest rates shall not be uniform across all borrowers and may vary depending upon several commercial and risk-related factors.
  • The Company shall periodically review its pricing framework considering changes in market conditions, cost of funds, regulatory requirements and portfolio performance.

Components of Interest Rate Determination

  • While determining the applicable interest rate for any lending product, the Company may consider one or more of the following factors:

Cost of Funds

  • The Company's overall cost of funds, including equity capital, borrowings from banks, financial institutions and other funding sources, constitutes the primary component of lending rates.
  • The pricing framework seeks to ensure adequate recovery of such funding costs while maintaining business sustainability.

Cost of Borrowings

  • Interest rates payable on external borrowings, together with incidental borrowing costs such as processing fees, legal expenses, documentation charges, guarantee fees and other funding-related expenses, may be considered while determining lending rates.
  • Variations in market borrowing costs may result in corresponding revisions in product pricing.

Operating Costs

  • The Company incurs operational expenses towards sourcing, underwriting, customer onboarding, technology infrastructure, servicing, collections, compliance, customer support and portfolio management.
  • Such costs may form part of the pricing framework.

Credit Risk

  • Interest rates may vary depending upon the level of credit risk associated with a borrower.
  • While assessing credit risk, the Company may consider factors including:
  • repayment capacity;
  • credit bureau history;
  • credit score;
  • income profile;
  • occupation;
  • business stability;
  • repayment behaviour;
  • indebtedness;
  • internal credit assessment;
  • fraud risk indicators;
  • digital verification results; and
  • any other risk parameters considered relevant.
  • Borrowers presenting relatively higher credit risk may attract higher pricing consistent with the Company's risk appetite.

Product Characteristics

  • Pricing may also differ based upon:
  • nature of loan product;
  • loan amount;
  • repayment tenure;
  • repayment structure;
  • secured or unsecured nature of the facility;
  • expected portfolio behaviour.

Risk-Based Pricing Methodology

  • The Company adopts a risk-based pricing model for determining the applicable interest rate for each loan product and borrower. The pricing framework is designed to ensure that lending rates appropriately reflect the level of credit risk, operating costs, funding costs and the Company's commercial objectives while remaining fair, transparent and compliant with applicable regulatory requirements.
  • Interest rates may therefore vary across borrowers, products and market segments and shall not be construed as discriminatory, provided that such variations are based on objective and commercially justifiable parameters.
  • The Company may consider one or more of the following factors while determining the applicable pricing:
Particulars Illustrative Parameters Considered
Borrower Profile Age, occupation, income stability, employment/business profile, banking behaviour
Creditworthiness Credit score, bureau history, repayment behaviour, existing indebtedness
Loan Characteristics Loan amount, repayment tenure, repayment structure, product type
Nature of Security Secured or unsecured exposure, value and quality of collateral (where applicable)
Portfolio Risk Expected probability of default, historical portfolio performance and loss experience
Market Conditions Prevailing interest rate environment, competitive landscape and cost of funds
Internal Assessment Internal credit scorecards, underwriting models, fraud risk indicators and digital verification results
Relationship Value Existing relationship with the Company, repayment track record and customer conduct
  • The above factors are indicative and not exhaustive. The Company may consider additional commercial or risk-related factors depending upon the nature of the lending product and prevailing market conditions.

Interest Rate Framework

  • Interest rates offered by the Company shall be determined in accordance with this Policy and approved internal pricing framework.
  • The applicable rate of interest for a borrower shall be communicated through the:
  • Sanction Letter;
  • Loan Agreement;
  • Key Fact Statement (KFS); and
  • any other disclosure prescribed under applicable regulations.
  • The Company shall ensure that all interest rates are:
  • transparent;
  • reasonable;
  • risk-based;
  • commercially sustainable;
  • non-discriminatory; and
  • compliant with applicable RBI guidelines.

Interest Rate Structure

  • The Board of Directors shall approve the range of interest rates applicable to various lending products. Based on the prevailing business model, the indicative interest rate structure is as follows:
Loan Product Interest Rate
Payday Loan 0.10% to 1.00% per day
Business Loan 8% to 40% per annum
Loan Against Property (LAP) 12% to 21% per annum
EMI Loan 24% to 365% per annum
  • The above ranges represent the maximum permissible pricing framework approved by the Board and may be revised from time to time depending upon business requirements, cost of funds, market conditions and applicable regulatory guidelines.
  • The actual rate applicable to an individual borrower shall depend upon the Company's internal credit assessment and risk evaluation.

Loan Amount and Repayment Tenure

  • The Company presently offers the following categories of loan products:
Loan Product Loan Amount Indicative Tenure
Payday Loan Rs. 5,000 – Rs.1,00,000 10 Days – 12 Months
EMI Loan Rs. 15,000 – Rs. 15,00,000 As approved by the Company
Business Loan Product Specific As approved by the Company
Loan Against Property Rs.1,00,000 –Rs.2,50,00,000 As approved by the Company
  • The Board or authorised management may revise the above limits from time to time depending upon business requirements.

Types of Interest Rate

  • Depending upon the nature of the lending product, the Company may offer loans carrying either fixed or floating rates of interest.

Fixed Interest Rate

  • Under a fixed-rate facility, the applicable rate of interest remains unchanged throughout the agreed tenure of the loan unless otherwise permitted under the loan agreement or applicable law.
  • This provides certainty regarding repayment obligations.

Floating Interest Rate

  • Under floating-rate facilities, the applicable interest rate may vary during the loan tenure based upon changes in benchmark rates or other reference rates adopted by the Company.
  • Any revision shall be carried out strictly in accordance with the terms of the loan agreement and applicable RBI guidelines.

Existing Product Offering

  • Presently, all retail loan products offered by the Company carry Fixed Interest Rates.
  • The Company may introduce floating-rate products in future after obtaining all necessary internal approvals and ensuring compliance with applicable regulatory requirements.

Interest Application

  • Interest shall accrue and become payable in accordance with the repayment schedule agreed with the borrower.
  • The Company may compute interest on such basis as specified in the loan agreement including monthly, daily or any other permissible basis depending upon the nature of the product.
  • Interest shall be payable on the due dates specified in the repayment schedule communicated to the borrower.
  • Unless specifically agreed otherwise, no grace period shall be available for payment of instalments or interest.
  • Any revision in interest rates applicable to future transactions shall take effect prospectively.

Penal Charges Framework

  • The Company recognises that penal charges are intended to encourage repayment discipline and compliance with the terms of the loan agreement and shall not constitute an additional source of revenue or enhancement of interest income.
  • Accordingly, penal charges shall be governed by the following principles:
  • Penal charges shall be levied only for non-compliance with material terms and conditions of the loan agreement.
  • Penal charges shall not be levied in the form of penal interest.
  • Penal charges shall not be capitalised.
  • No further interest shall be charged on unpaid penal charges.
  • Penal charges shall be reasonable and proportionate to the nature of default.
  • The Company shall ensure that similarly placed borrowers are treated consistently and fairly.
  • Penal charges applicable to loans sanctioned to individual borrowers for purposes other than business shall not exceed the penal charges applicable to non-individual borrowers for similar defaults.

Events Triggering Penal Charges

  • Penal charges may be levied upon occurrence of any material event of default, including but not limited to:
  • failure to pay any instalment or other amount on the scheduled due date;
  • dishonour of repayment instruments including ECS, NACH, Auto Debit or similar payment mandates;
  • breach of any material covenant contained in the loan agreement;
  • submission of false, inaccurate or misleading information affecting the loan;
  • misuse of loan proceeds where usage restrictions are applicable;
  • any other material breach identified under the loan agreement.
  • The above list is illustrative and not exhaustive.

Quantum of Penal Charges

  • Unless otherwise approved for a specific product, the Company may levy penal charges as under:
Nature of Default Applicable Penal Charges
Delay in repayment of loan dues 1.25% per day on the overdue principal amount
Dishonour of repayment mandate (where applicable) As per Schedule of Charges
Other material contractual defaults As determined by the Company in accordance with the loan agreement
  • The Company may revise the above charges from time to time with appropriate approvals and disclosures.

Disclosure of Penal Charges

  • The Company shall ensure that:
  • penal charges are clearly disclosed in the Loan Agreement and the Key Fact Statement (KFS);
  • the applicable Schedule of Charges is made available on the Company's website;
  • borrowers are informed whenever penal charges are levied;
  • the reason for levy of penal charges is communicated through appropriate customer communication channels.

Other Fees and Charges

  • In addition to interest, the Company may recover such fees and charges as are applicable to the relevant loan product.
  • These charges are intended to recover the cost of services provided by the Company and shall be reasonable, transparent and disclosed upfront.
  • Depending upon the nature of the loan product, the Company may levy one or more of the following charges:
  • Processing Fee;
  • Documentation Charges;
  • Credit Assessment Charges;
  • Loan Origination Charges;
  • Payment Gateway Charges;
  • ECS/NACH Registration Charges;
  • ECS/NACH Bounce Charges;
  • Cheque Bounce Charges;
  • Collection Charges;
  • Recovery Expenses;
  • Statement of Account Charges;
  • Duplicate Document Charges;
  • Security Swap Charges (where applicable);
  • Loan Restructuring Charges;
  • Customer Service Charges;
  • Portfolio Monitoring Charges;
  • Legal Expenses incurred for recovery;
  • Taxes and statutory levies, including GST, as applicable;
  • any other charges specifically disclosed in the Schedule of Charges.
  • The nature and amount of applicable charges may vary depending upon the loan product, customer category, operational requirements and applicable law.
  • All applicable charges shall be disclosed to the borrower through the:
  • Key Fact Statement (KFS);
  • Sanction Letter;
  • Loan Agreement; and
  • Schedule of Charges published by the Company.

Any revision in fees or charges shall operate prospectively and shall be communicated in accordance with applicable regulatory requirements

Loan Cancellation (Cooling-off / Look-up Period)

  • The Company shall provide borrowers with a cooling-off or look-up period wherever mandated under applicable RBI guidelines or as approved for a particular loan product.
  • During such period, a borrower may exit the loan by repaying:
  • the principal amount disbursed; and
  • the proportionate Annual Percentage Rate (APR) and other permissible charges for the period during which the loan remained outstanding.
  • No penal charge shall be levied if the borrower exercises the exit option within the applicable cooling-off period.
  • The duration of the cooling-off period shall be disclosed in the Key Fact Statement (KFS) and the Loan Agreement.

Foreclosure and Part Prepayment

  • The Company may permit foreclosure or prepayment of loans in accordance with the terms of the respective loan product and applicable RBI guidelines.
  • Where foreclosure is permitted:
  • the borrower shall remain liable to pay interest accrued up to the date of actual repayment;
  • foreclosure charges, if any, shall be levied only in accordance with applicable regulatory directions and the Schedule of Charges.
  • Presently, the Company does not permit part-prepayment of its loan products unless specifically approved under any product programme or mandated by applicable law.

Customer Communication and Transparency

  • The Company is committed to ensuring that borrowers are provided with complete, accurate and timely information regarding the cost of borrowing and all applicable financial obligations.
  • Accordingly, the Company shall ensure that:
  • The applicable rate of interest, Annual Percentage Rate (APR), processing fee, penal charges, and all other applicable fees and charges are clearly disclosed to the borrower before execution of the loan agreement.
  • The borrower is provided with a Key Fact Statement (KFS) containing all material financial terms and conditions of the loan in accordance with applicable RBI guidelines.
  • All loan-related documents, including the Sanction Letter, Loan Agreement and KFS, clearly specify the applicable interest rate, repayment schedule, tenure, applicable charges and penal charges.
  • The Company shall maintain complete transparency regarding the pricing of its loan products and shall not levy any charge that has not been disclosed to the borrower in advance, except where such levy is mandated under applicable law.
  • Any revision in interest rates or charges applicable to future transactions shall be communicated through one or more of the following channels, as applicable:
  • Company's website;
  • mobile application;
  • borrower dashboard/customer portal;
  • e-mail;
  • SMS;
  • other digital communication channels recognised by the Company.

Customer Awareness and Fair Practices

  • The Company believes that informed borrowers make better financial decisions. Accordingly, the Company shall adopt fair and transparent practices throughout the lending lifecycle.
  • The Company shall ensure that:
  • borrowers are adequately informed about the pricing methodology and applicable charges before availing the loan;
  • all communications are clear, simple and capable of being understood by borrowers;
  • no hidden charges are levied;
  • recovery-related charges and penal charges are separately disclosed and are not included within the contractual rate of interest;
  • customer queries relating to interest computation, fees or penal charges are addressed promptly through the Company's customer service and grievance redressal mechanism.

Exceptions

  • The Company recognises that exceptional business circumstances may occasionally require deviations from the standard pricing framework.
  • Accordingly:
  • Any deviation from the interest rate ranges, fee structure or penal charges prescribed under this Policy shall be permitted only with the approval of the authority authorised under the Company's Delegation of Authority (DOA) or other internal approval framework.
  • Such deviations shall be based on documented commercial or risk considerations and shall not result in violation of any applicable RBI guideline or law.
  • Appropriate records of all approved deviations shall be maintained by the concerned business unit for audit and regulatory review.

Roles and Responsibilities

  • Board of Directors
  • The Board of Directors shall:
  • approve this Policy and any subsequent amendments;
  • oversee implementation of the Company's pricing framework;
  • periodically review the effectiveness of the Policy;
  • ensure compliance with applicable RBI regulations.
  • Management
  • The Management shall be responsible for:
  • implementing the Policy across all lending operations;
  • ensuring that pricing decisions are consistent with the approved framework;
  • monitoring changes in market conditions and recommending revisions where necessary;
  • ensuring appropriate disclosures are made to borrowers.
  • Risk Management Function
  • The Risk Management function shall:
  • periodically review the appropriateness of the risk-based pricing framework;
  • monitor portfolio behaviour and credit risk trends;
  • recommend suitable changes in pricing where necessary.
  • Compliance Function
  • The Compliance Department shall:
  • monitor compliance with this Policy;
  • assess regulatory developments affecting pricing or penal charges;
  • recommend amendments whenever required;
  • facilitate regulatory inspections relating to implementation of this Policy.
  • Internal Audit
  • The Internal Audit function shall periodically examine compliance with this Policy and report any material observations to the Audit Committee and the Board, wherever applicable.

Record Maintenance

  • The Company shall maintain appropriate records relating to:
  • pricing approvals;
  • interest rate revisions;
  • Board approvals;
  • Schedule of Charges;
  • deviations approved under this Policy;
  • disclosures made to borrowers;
  • customer acknowledgements, wherever applicable.
  • Such records shall be maintained for the period prescribed under applicable laws and the Company's Record Retention Policy.

Regulatory Compliance

  • This Policy shall always be read together with:
  • the Reserve Bank of India Act, 1934;
  • the RBI (Non-Banking Financial Companies – Responsible Business Conduct) Directions, 2025;
  • RBI Digital Lending Guidelines;
  • RBI guidelines relating to Key Fact Statement (KFS);
  • Fair Practices Code adopted by the Company;
  • any circular, notification, clarification or direction issued by RBI from time to time.
  • Where any provision of this Policy is inconsistent with any applicable law or RBI direction, the applicable regulatory requirement shall prevail, and this Policy shall be deemed to stand modified to the extent of such inconsistency.

Policy Review

  • This Policy shall be reviewed at least annually or earlier if required due to:
  • amendments in applicable laws or RBI regulations;
  • significant changes in the Company's business model;
  • changes in funding costs;
  • changes in the Company's risk appetite;
  • recommendations made by the Board, Audit Committee, Compliance Department or Internal Audit.
  • Any amendment to this Policy shall become effective only after approval by the Board of Directors or such authority as may be authorised by the Board.

Interpretation

  • Any question relating to interpretation of this Policy shall be referred to the Compliance Department, whose recommendation shall be placed before the competent authority wherever necessary.
  • The interpretation adopted by the Company shall always be consistent with applicable laws and RBI directions.

Annexure – I

Indicative Interest Rate Matrix

Loan Product Loan Amount Indicative Tenure Interest Rate Interest Type
Payday Loan Rs. 5,000 – Rs.1,00,000 10 Days – 12 Months 0.10% – 1.00% per day Fixed
Business Loan Product Specific Product Specific 8% – 25% p.a. Fixed / Floating*
Loan Against Property Rs. 1,00,000 – Rs.2,50,00,000 Product Specific 12% – 15% p.a. Fixed / Floating*
EMI Loan Rs. 25,000 – Rs. 50,00,000 Product Specific 24% – 365% p.a. Fixed

*Floating-rate products may be introduced in future subject to Board approval and applicable regulatory requirements.

Annexure – II

Indicative Schedule of Penal Charges

Particulars Applicable Charges
Delay in repayment of loan dues Upto 1.25% per day on overdue principal amount
Dishonour of ECS/NACH/Auto Debit As per Schedule of Charges approved by the Company
Other material contractual defaults As determined under the Loan Agreement
Additional statutory charges At actuals, wherever applicable

All penal charges shall be separately disclosed in the Loan Agreement, Key Fact Statement (KFS), Schedule of Charges and the Company's website.

*************

Verified RBI Regulatory Framework
Document Control & Details
ParticularsDetails
TitleKYC/AML Policy
ClassificationPublic
Approved Date
Last Review Date
Approved byBoard of Directors
CustodianOperation

1. Preamble

In line with the Reserve Bank of India's (RBI) guidelines on Know Your Customer (KYC) and Anti-Money Laundering (AML) measures, Weekline Investment and Trading Company Ltd ("Company") is committed to preventing its services from being misused for money laundering or financing terrorism activities. This policy outlines the comprehensive framework for customer identification and transaction monitoring, as required by the RBI and relevant regulations.

2. Objectives, Scope, and Application of the Policy

The primary objectives of this Policy are:

  • To prevent the Company from being used for illegal money laundering or financing terrorism.
  • To establish clear criteria for the acceptance of MSME B2B merchant customers.
  • To define procedures for verifying customer identities and monitoring transactions.
  • To outline measures for due diligence and reporting suspicious transactions.

3. Definition of Customer

For the purposes of this policy, a ‘Customer’ refers to any individual or entity engaged in business with the Company, as defined by the RBI's KYC norms and AML guidelines.

4. Customer Acceptance Policy (“CAP”)

The Customer Acceptance Policy mandates that all potential and existing customers must complete the Weekline Investment Application Form, providing necessary information and supporting documents. This process is essential for customer identification and compliance with KYC requirements.

5. Customer Identification Procedures (“CIP”)

Customer identification involves verifying the identity of customers through reliable, independent sources. Weekline Investment will gather sufficient information to verify the identity of each new customer, including details about the business’s owners and management. This process will be adapted based on the perceived risk level.

6. KYC Document Requirements

Customers must submit the following documents:

  • Identity Proof: Aadhar Card (mandatory), Voter ID (mandatory)
  • Address Proof: Electricity Bill (not older than 3 months), Water Bill, Aadhar Card, Passport, Bank Passbook, Ration Card, Sarpanch Letter, or any other government-issued proof of identity.
  • Banking Details: Bank account details of the applicant or co-applicant, which should be active and show at least one financial transaction (deposit or withdrawal) in the past 3 months.

7. Monitoring and Reporting of Transactions

Transaction monitoring will be conducted based on the risk profile of each account. Weekline Investment will review customer transactions to identify unusual patterns, especially large or complex transactions without apparent economic or lawful purpose. The risk categorization of loan assets will be reviewed at least every 6 months. Customer identification data, including photographs, will be updated regularly, with a minimum review period of five years for low-risk customers and two years for high-risk customers.

  • To comply with the Prevention of Money Laundering Act, 2002, , Director, is designated as the Company’s "Designated Director" for KYC/AML. will serve as the Principal Officer responsible for monitoring and reporting KYC/AML activities.

8. Principal Officers for KYC/AML/CFT

The Principal Officer(s) will operate independently and report directly to the Designated Director. Their responsibilities include overseeing compliance with KYC/AML/CFT regulations and ensuring adherence to the Prevention of Money Laundering Act, 2002.

9. Risk Management

All customers are subject to this policy, with exceptions only for statutory bodies such as RBI-registered banks or government entities. Customers will be categorized based on risk levels into:

  • Category A: Low Risk
  • Category B: Medium Risk
  • Category C: High Risk

No exemptions will be made from Weekline Investment’’ KYC procedures regardless of the customer’s status or relationship with the Company. Risk categorization will be adjusted based on risk assessments.

10. Periodic Reporting

The Principal Officer may present periodic reports to the Board of Directors for high-risk cases requiring further assessment. An independent consultant with relevant expertise may be consulted if necessary. All risk-related discussions will be confidential and not disclosed to third parties.

11. KYC for Existing Accounts

KYC guidelines apply to new customers and are also enforced for existing customers based on materiality and risk. Continuous monitoring of existing accounts will detect any unusual activity. Information collected from customers will be securely retained and treated as confidential, with no use for cross-selling or other unauthorized purposes.

12. Employee Training

Weekline Investment will maintain an ongoing training program to ensure employees are well-versed in KYC/AML/CFT procedures. Training will be tailored for frontline staff, compliance staff, and those handling new customers, emphasizing the importance of understanding and implementing KYC policies.

13. Policy Updates

The Board of Directors is authorized to amend or modify this KYC/AML/CFT Policy as needed to align with RBI regulations and other statutory requirements.


End of Document
Verified Regulatory Document
CREDIT POLICY

CREDIT POLICY

WEEKLINE INVESTMENT AND TRADING COMPANY LIMITED

This policy was updated and approved by the Board of Directors in its meeting held on ……………

Page | 2

Documents Details

Particulars Details
Title Credit Policy
Classification Public
Approved Date 20th July 2026……..
Last Review Date 15th July 2026………
Approved by Board of Directors
Custodian Operation
Page | 3

WEEKLINE INVESTMENT AND TRADING COMPANY LIMITED

“CREDIT POLICY”

TABLE OF CONTENTS:

SR. NO. PARTICULARS PAGE NO.
1. Objective and scope of this Policy 3
2. Business Strategy and Business Operations 3
3. Purpose of Credit 4
4. Customer Selection 4
5. Credit Underwriting 5
6. Tenor 6
7. Determination of Interest Rates 6
8. Customer Journey 9
9. Pre-Approved Customers 9
10. General Information 9
11. Reporting to CICs 10
12. Periodic Updation 10
Page | 4

1. OBJECTIVE AND SCOPE OF THE POLICY:

i. Weekline Investment and Trading Company Limited (Company) is registered with Reserve Bank of India (RBI) as a non-deposit accepting NBFC. Being an NBFC, it has to comply with Guidelines / Directions issued by RBI from time to time. The Company’s Credit Policy is the framework, which defines the principles for its lending business. The Company shall duly implement and keep the Credit Policy including the Appendices and any amendments thereto up to date, in accordance with any regulatory, corporate or other legal requirements.

ii. The objectives of this Policy are as below:

  1. To create a set of standardized policies and procedures for the lending activities of Weekline Investment and Trading Company Limited.
  2. To institute due diligence for mitigating level of credit risks and improve credit quality.
  3. To define overall risk appetite.
  4. To establish underwriting framework- including maximum credit limits, risk limits, etc.
  5. To ensure thorough Credit appraisal and proper monitoring of all outstanding Credits. This includes both; supervision of outstanding Credits as well as recovery of overdue Credits.
  6. This Credit policy provides an overall description of all stages of the lending process.

iii. In pursuing its business, Weekline Investment and Trading Company Limited will operate according to the highest ethical and compliance standards and constantly seek to follow best practices in the industry. Under no circumstances will contravention of laws and relevant regulations would be tolerated.

Page | 5

2. BUSINESS STRATEGY AND BUSINESS OPERATIONS:

i. Weekline Investment and Trading Company Limited business operations need to be financially sustainable i.e.; all expenses shall have to be met from income essentially from interest earned on credit extended in addition to income from investments and fees collected from services extended to customers. The Company may give credit to any Body Corporate(s), firm(s), Individuals, etc.

ii. Business Segments

  • Retail Lending: Weekline Investment and Trading Company Limited aims to extend Credits, to the public for personal credits including consumer durables, travel, marriage and such. The Credit Policy enumerates on the customer segments, purpose of Credit, process of Credit approval and disbursal, interest rate determination of the Credit disbursal and charges to be borne by an individual customer. The detailed Credit policy on MSMEs shall be taken up consequently.
  • Corporate Lending: The Company can further extend Credits to any Body Corporate(s), firm(s), non-individual entities.
  • Other Segments / Credit Products: The Committee can further determine product parameters for retail lending and set limits on total book size for each product. The Credit policy has been framed in line with the Fair Practices Code prescribed by RBI.

iii. Sanctioning Authority

  • Board of Directors (herein after referred to as ‘Authority’ or ‘the Board’) shall be the sanctioning authority. The credit officers have been authorized to sanction the loan on case- to-case basis covering the entire spectrum of aspects viz. Purposes, size, interest rate, term, repayment terms, and security required and any other conditions will be as decided by the Board.
  • The Board may directly approve any particular Credit or any other feature of the Policy.
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3. PURPOSE OF CREDIT:

i. In the long term, it is envisaged that the lending business will reach out to both existing customers as well as open market customers and fulfil their financing needs for purposes as wide ranging as Credits for purchasing consumer durables, cash credits, and the gamut of curated lending products.

ii. The Company can further extend the credits to corporate (non-individual entities) for their business needs within the risk appetite and regulatory framework.

4. CUSTOMER SELECTION:

In case of individuals, Credits shall be provided to:

  • Salaried Employees of Public Sector Institutions/Companies/Undertakings
  • Salaried Employees of Private Sector Companies
  • Self-Employed Individuals
  • Students
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5. CREDIT UNDERWRITING:

The process from the receipt of customers' request and communication of the final approval of facility will be as under:

i. Credit Approval process:-

The process will start from the receipt of customers' request through mobile app or web portal of the Company or through our fintech platform __________and _____________and the processing of same, including approval of the credit facility. The process ends with the communication of an approval of facility to the customer through a term sheet/sanction letter.

  • Credit Application: The customer shall submit an online application to inform the Company regarding the interest in a certain Credit product.
  • KYC Document Verification: The documents submitted by the customer will be required to be analyzed either using competent technological or human resources.
  • Credit Appraisal: This step involves arriving at a decision to provide the Credit or not, Weekline Investment and Trading Company Limited shall require additional documents such as income statement, PAN, Form16 or other considered necessary from the customer.

ii. Final decision on Sanction: -

The final decision to provide the Credit or not will remain with Weekline Investment and Trading Company Limited after all the previous steps.

Since the major focus in retail Credits shall be unsecured Credits, the underwriting shall be strengthened such that Credits shall only be granted after the ability and intention to pay of the individual is assessed to an extent as much as possible. Unconventional sources such as alternative data modelling to arrive at the credit worthiness of the individual can also be used.

Unsecured Credits shall not be granted to those who do not have a verifiable regular income, other than students. In case of students, the personal Credit shall require the guarantee of another person who shall pay in case of default.

iii. Processing Fee:–

Weekline Investment and Trading Company Limited has decided to charge a processing fee at applicable rates from time to time. Any revision in these charges would be implemented on prospective basis with due communication to customers. These charges would be decided upon by the respective business / Function heads in consultation with Operations, Finance, Compliance and Legal Heads.

iv. Other Charges:-

The below charges shall be as applicable for each product line.

  • Platform/Tech Fee
  • Prepayment Charges/Credit Foreclosure
  • Additional Interest on late payment
  • PDC/ECS swap charges
  • Credit cancellation charges
  • Legal charges
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6. TENOR:

The retails Credits shall be granted for a tenor of not more than 12 months.

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7. DETERMINATION OF INTEREST RATES:

i. The base interest rate comprises of the cost of funds, operational costs, risk and the minimum rate of return desired. The further spread will take into account the factors in the creditworthiness of the customer in the form of risk premium.

ii. Other relevant factors have been enumerated below:

  • Interest shall be accrued and charged periodically but not less than monthly rests. Fees/ charges may be levied upfront or at other specific intervals as per the agreed terms and conditions.
  • Some fees or commissions may have to be paid before the commencement of a facility; the customer shall be required to make advance payment of such funds to Weekline Investment and Trading Company Limited.
  • In all cases, the effective interest rate/ Annualized Percentage Rate (APR) shall be clearly communicated to the customers, all fees, commissions, interest rates and their calculations shall be transparent and explained in a manner that could be understood by the customers, in compliance with the Fair Practice Code (FPC), Key Fact Sheet (KFS) and Digital Lending Guidelines, and the sanction letter and the term sheet duly signed shall be obtained from the borrowers in token of acceptance of the terms and conditions of the facility.
  • Interest Rate policy will be reviewed periodically to take into account market forces, inflation and risk factors.
  • Interest rate structure may vary among borrowers depending upon the risk factors & need for achieving operational & financial sustainability. The Credit Authority will go through the rate recommended and give approval in all such cases.
  • The sanctioning authority shall record specific reasons in writing at the time of sanctioning Credits, in case no interest is stipulated or a moratorium for principal or interest is granted for any period.

iii. The rate of interest shall majorly depend on three overarching major factors:

(a) Company factors:

  • The cost of funds: Currently, both equity and debt funding are provided by the Weekline Investment and Trading Company Limited, at an internally decided rate. Going forward, Weekline Investment and Trading Company Limited shall opt for bank borrowings, debentures and commercial papers.
  • Operational costs: This would include the cost of using manpower for applicant’s checks and document processing/verification, and if any face-to-face interaction is required.
  • Marketing Cost: This would include cost incurred to acquire a customer and cost incurred for the promotion of the business.
  • Technology costs: This includes cost incurred for the development, maintenance, data storage and other cost involved relating to successfully running the technology.
  • Forecasting and planning objectives: Weekline Investment and Trading Company Limited shall have an Annual Operating Plan with certain Return on equity/Return on Assets targets. Thus, the interest rate would have a margin for fulfilment.

(b) Customer Factors based on the risk categorization (low, medium, high) of the customer:

  • Credit Bureau Rating: All customers with existing trade lines shall be partly evaluated on the basis of their credit score. A cut-off score shall be defined with risk categorization and associated interest rates.
  • Customer History: If a customer already has a Credit account with Weekline Investment and Trading Company Limited , the performance of the individual on the existing repayments shall be evaluated. This is also a subset of the credit score.
  • Customer Alternate data results: Going forward, Weekline Investment and Trading Company Limited shall heavily invest in developing strong technological capabilities to analyze social media content via partnerships, Information sourced from electronic devices via mobile-based application permissions to understand the linkages between the declarations made by the customer and the reality reflected by his/her financial transactions and actions.
  • Applied Amount and Tenor of the Credit: The interest rate shall also factor in the amount of Credit and the number of months that the Credit shall be repaid in.

(c) External Factors:

  • Possibility of linkage of Credit rates with benchmarked rates.
  • Competition Credit Rates: Weekline Investment and Trading Company Limited shall be mindful of the interest rates charged by its peer group companies for the benefit of the customer as well as for being ahead of the curve in terms of sound business sense.

(d) Other Important factors:

  • The rate of interest shall be annualized percentage rate so that the borrower is aware of the exact rates that would be charged to the account.
  • The rate of interest and the approach for gradations of risk and rationale for charging different rate of interest to different categories of borrowers shall be disclosed to the borrower or customer in the application form and communicated explicitly in the sanction letter.
  • The rates of interest and the approach for gradation of risks shall also be made available on the web-site of the companies or published in the relevant newspapers. The information published in the website or otherwise published shall be updated whenever there is a change in the rates of interest.

(e) Repayment:

The Credit may be repayable in one or more instalments as per the terms agreed upon. However, the cut-off date for repayment may be extended by the sanctioning authority for any particular case. Where such cut-off date for repayment is extended beyond the due date, the sanctioning authority shall record specific reasons in writing for such extension.

(f) Security:

For secured Credits, the borrower shall, in consideration of the Credit given, create such security in favour of the Company as stipulated by it, including a demand promissory note, wherever applicable.

(g) Collaterals:

In case it is felt necessary to strengthen the credit worthiness of the borrower, a co- borrower / guarantor may be considered.

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8. CUSTOMER JOURNEY:

Weekline Investment and Trading Company Limited shall have two ways in which the customer can reach out for the services.

1. Independent through Web: This shall be either through the mobile application or the online website (web-app).

2. Assisted through web/offline: This shall be in both online and offline modes (in affiliated stores) and branches, if any, opened in future.

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9. PRE-APPROVED CUSTOMERS:

In this case, Weekline Investment and Trading Company Limited may approach the customer based on the determined credit worthiness from alternative sources of data obtained via application permissions, credit bureau and enabling the decision engine to identify customers.

This would then simply be a consent to the offer made by Weekline Investment and Trading Company Limited from acceptance of the offer to actual disbursement, it could be independent or assisted.

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10. GENERAL INFORMATION:

i. All customers shall be informed in detail regarding the features, terms and conditions including all charges of the Credit before the sourcing of the application. In case of credit facility availed over online or telephonic mode, no Credit application shall be processed without a written consent from the customer.

ii. Weekline Investment and Trading Company Limited shall not discriminate the sanctioning of Credits based on gender, caste or religion. However, it may choose to develop lending schemes for specific sections of the society.

iii. After the sanction of the Credit, the Credit terms and conditions, sanctioning letter, repayment schedule and all other such relevant documents shall be sent in any chosen mode and explained to the customer.

iv. Endeavour shall be made to inform the customer regarding status of the account prior to it turning into an NPA.

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11. REPORTING TO CICS:

Weekline Investment and Trading Company Limited shall ensure submission and updation of credit information for its borrowers regularly to all the Credit Information Companies (CICs) on a monthly basis or at shorter interval.

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12. PERIODIC UPDATION:

The Credit Policy shall be reviewed annually or as and when required necessary.

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Verified Regulatory Document
FAIR PRACTICE CODE

FAIR PRACTICE CODE

WEEKLINE INVESTMENT AND TRADING COMPANY LIMITED

(This fair practice code was reviewed and approved by the Board of Directors in the Board Meeting held on …………)

Documents Details

Particulars Details
Title Fair Practice Code
Classification Public
Approved Date 20th July 2026………………….
Last Review Date 15th July 2026…………………
Approved by Board of Directors
Custodian Operation

INTRODUCTION

RBI has drafted the guidelines on Fair Practices Code for Non-Banking Finance Companies which sets the fair practices standards when dealing with individual customers and to serve as a part of best corporate practice.

It is, and shall be, our policy to make loan products available to all qualified applicants without discrimination on the basis of race, caste, colour, religion, sex, marital status or handicap. Our policy is to treat all the customers consistently and fairly. Our employees will offer assistance, encouragement and service in a fair, equitable and consistent manner. We will also communicate our Fair Practices Code to our customers by placing it on the company's website.

We shall ensure that charges / fees are appropriately informed to the borrower. Terms and conditions pertaining to the facility will be conveyed to the prospective borrowers. We commit that disputes arising out of the lending decisions will be appropriately resolved by a grievance redressal mechanism set up by us.

The Company's Fair lending practices shall apply across all aspects of our operations including marketing, loan origination, processing, servicing and collection activities. Our commitment to Fair Practice Code would be demonstrated in terms of employee accountability, monitoring and auditing programs, training and technology.

The Company's Board of Directors and the management Team is responsible for establishing practices designed to ensure that our operations reflect our strong commitment to fair lending and that all employees are aware of that commitment.

Weekline Investment and Trading Company Limited is committed to providing service of the highest quality to its clients.

This Fair Practices Code applies to all categories of products and services offered by us (currently offered or which may be introduced at a future date.

The Fair Practices Code is applicable to the above irrespective of whether the same is provided at the Branch, over the phone, on the Internet or by any other method we may be currently using or may introduce at a future date.

OBJECTIVE

The primary objectives of this FPC are following:

  1. To promote fair, ethical, and transparent dealings with customers.
  2. To establish a fair relationship between the customer and Company;
  3. To ensure compliance with legal norms in matters relating to recovery of advances;
  4. To strengthen mechanisms for redressal of customer grievances effectively and efficiently.

KEY COMMITMENTS

a) The Company's key commitments to customers:

  • Act fairly and reasonably in all their dealings with customers by:
  • Meeting the commitments and standards specified in the Code, for the products and services which the Company offers and, in the procedures, and practices its staff follows;
  • Making sure that Company's products and services meet relevant laws and regulations applicable to it;
  • Company's dealings with customers will rest on ethical principles of integrity and transparency.

b) Help customers understand how company's product works by explaining their financial implications.

c) Deal quickly and sympathetically with things that go wrong by:

  • Correcting mistakes;
  • Handling customer's complaints;
  • Telling customers how to take their complaint forward if they are still not satisfied

d) Publicize the Code, display it on Company's website and have copies available for customer on request.

1. Applications for loans and their processing

(a) All communications to the borrower shall be in the vernacular language or a language as understood by the borrower.

(b) Loan application forms will include necessary information, which affects the interest of the borrower, so that a meaningful comparison with the terms and conditions offered by other NBFCs can be made and informed decision can be taken by the borrower. The loan application form will indicate the documents required to be submitted with the application form.

(c) The company will devise a system of giving acknowledgement for receipt of all loan applications. Preferably, the time frame within which loan applications will be disposed of will also be indicated in the acknowledgement.

2. Loan appraisal and terms/ conditions; and Key Facts Statement for Loans and Advances

The Company shall make proper and prompt assessment of all Loan applications. The Company shall conduct a due diligence on the credit worthiness of the applicants. Mere offering of Hypothecation on Asset will not be the sole consideration for sanctioning loans.

When sanctioned, the company shall convey to the applicant the details of Loan amount, interest rates, penal interest for late payment, repayment schedule, terms & conditions for loan and other charges in Loan Agreement in writing to the borrower in the vernacular language or any other language as understood by the borrower by means of sanction letter or otherwise and keep the acceptance of these terms and conditions by the borrower on Company's record.

The Company will also mention the penal charge which will be charged for late repayment and / or any other default on the part of the customer, in bold in the loan agreement.

The company shall furnish a copy of the loan agreement as understood by the borrower along with a copy each of all enclosures quoted in the loan agreement to all the borrowers at the time of sanction /disbursement of loans.

The company shall comply with the instructions contained in the circular on ‘Key Facts Statement (KFS) for Loans & Advances’ dated November 28, 2025, as amended from time to time. RBI Circular for Key Facts Statement (KFS) for Loans & Advances.

3. Penal charges in loan accounts

(a) Penalty, if charged, for non-compliance of material terms and conditions of loan contract by the borrower shall be treated as ‘penal charges’ and shall not be levied in the form of ‘penal interest’ that is added to the rate of interest charged on the advances. There shall be no capitalisation of penal charges i.e., no further interest computed on such charges.

However, this will not affect the normal procedures for compounding of interest in the loan account.

(b) The company will not introduce any additional component to the rate of interest and ensure compliance to these guidelines in both letter and spirit.

(c) The company will formulate a Board approved policy on penal charges or similar charges on loans, by whatever name called.

(d) The quantum of penal charges shall be reasonable and commensurate with the non-compliance of material terms and conditions of loan contract without being discriminatory within a particular loan/product category.

(e) The penal charges in case of loans sanctioned to ‘individual borrowers, for purposes other than business’, shall not be higher than the penal charges to non-individual borrowers for similar non-compliance of material terms and conditions.

(f) The quantum and reason for penal charges shall be clearly disclosed by the company to the customers in the loan agreement and most important terms & conditions/Key Fact Statement (KFS) as, in addition to being displayed on websites of the company under Interest rates and Service Charges.

(g) Whenever reminders for non-compliance of material terms and conditions of loan are sent to borrowers, the penal charges shall be communicated. Further, any instance of levy of penal charges and the reason therefor shall also be communicated.

(h) The Company shall implement the revised penal charges framework for all fresh loans sanctioned or renewed on or after April 01, 2026, and ensure migration of existing loans to the new regime at the time of their next review or renewal, but not later than June 30, 2026, with necessary revisions made in the internal policy and processes to ensure full compliance.

4. Disbursement of loans including changes in terms and conditions

(a) The company will give notice to the borrower of any change in the terms and conditions including disbursement schedule, interest rates, service charges, prepayment charges etc. We will also ensure that changes in interest rates and charges are effected only prospectively. A suitable condition in this regard will be incorporated in the loan agreement.

(b) Decision to recall / accelerate payment or performance under the agreement will be in consonance with the loan agreement.

(c) The company will release all securities on repayment of all dues or on realization of the outstanding amount of loan subject to any legitimate right or lien for any other claim company may have against borrower. If such right of set off is to be exercised, the borrower will be given notice about the same with full particulars about the remaining claims and the conditions under which company is entitled to retain the securities till the relevant claim is settled/paid.

5. Responsible Lending Conduct – Release of movable/immovable property documents on repayment/ settlement of personal loans

To address the issues faced by the borrowers and towards promoting responsible lending conduct, the following instructions shall be followed:

a. Release of movable/immovable property documents

i. The company will release all the original movable / immovable property documents and remove charges registered with any registry within a period of 30 days after full repayment/settlement of the loan account.

ii. The borrower shall be given the option of collecting the original movable/ immovable property documents either from the banking outlet/branch where the loan account was serviced or any other office of the company where the documents are available, as per her/his preference.

iii. The timeline and place of return of original movable/immovable property documents shall be mentioned in the loan sanction letters issued on or after the effective date.

iv. In order to address the contingent event of demise of the sole borrower or joint borrowers, company will have a well laid out procedure for return of original movable/immovable property documents to the legal heirs. Such procedure shall be displayed on the website of company along with other similar policies and procedures for customer information.

b. Compensation for delay in release of movable/immovable property documents

i. In case of delay in releasing of original movable/immovable property documents or failing to file charge satisfaction form with relevant registry beyond 30 days after full repayment/ settlement of loan, company will communicate to the borrower reasons for such delay. In case where the delay is attributable to the NBFC, it shall compensate the borrower at the rate of ₹5,000 for each day of delay.

ii. In case of loss/damage to original movable/immovable property documents, either in part or in full, company will assist the borrower in obtaining duplicate/certified copies of the movable/immovable property documents and shall bear the associated costs. However, in such cases, an additional time of 30 days will be available to the company to complete this procedure and the delayed period penalty will be calculated thereafter (i.e., after a total period of 60 days).

iii. The compensation provided under these directions shall be without prejudice to the rights of a borrower to get any other compensation as per any applicable law

6. Reset of floating interest rate on Equated Monthly Instalments (EMI) based personal loans

1. At the time of sanctioning EMI-based floating rate personal loans, the Company shall assess the borrower’s repayment capacity with adequate margin for possible increases in external benchmark rates, and shall put in place a policy framework to ensure that any change in loan tenor or EMI amount due to rising interest rates is implemented only with proper communication to and, where applicable, consent of the borrower, thereby ensuring transparency and borrower protection in line with RBI directions.

I. At the time of sanction, company will clearly communicate to the borrowers about the possible impact of change in benchmark interest rate on the loan leading to changes in EMI and/or tenor or both. Subsequently, any increase in the EMI/ tenor or both on account of the above shall be communicated to the borrower immediately through appropriate channels.

II. At the time of reset of interest rates, company will provide the option to the borrowers to switch over to a fixed rate as per their Board approved policy. The policy, inter alia, may also specify the number of times a borrower will be allowed to switch during the tenor of the loan.

III. The borrowers shall also be given the choice to opt for (a) enhancement in EMI or elongation of tenor or for a combination of both options; and, (b) to prepay, either in part or in full, at any point during the tenor of the loan. Levy of foreclosure charges/ prepayment penalty shall be subject to extant instructions.

IV. All applicable charges for switching of loans from floating to fixed rate and any other service charges/ administrative costs incidental to the exercise of the above options shall be transparently disclosed in the sanction letter and also at the time of revision of such charges/ costs by the company from time to time.

V. Company will ensure that the elongation of tenor in case of floating rate loan does not result in negative amortisation.

VI. Company will share/ make accessible to the borrowers, through appropriate channels, a statement at the end of each quarter which shall at the minimum, enumerate the principal and interest recovered till date, EMI amount, number of EMIs left and annualized rate of interest/Annual Percentage Rate (APR) for the entire tenor of the loan. Company will ensure that the statements are simple and easily understood by the borrower.

2. Apart from the equated monthly instalment loans, these instructions would also apply, mutatis mutandis, to all equated instalment based loans of different periodicities.

3. All existing borrowers shall be sent a communication, through appropriate channels, intimating the options available to them

7. General

(a) The company will refrain from interference in the affairs of the borrower except for the purposes provided in the terms and conditions of the loan agreement (unless new information, not earlier disclosed by the borrower, has come to the notice of the lender).

(b) In case of receipt of request from the borrower for transfer of borrower account, the consent or otherwise i.e. objection of the company, if any, will be conveyed within 21 days from the date of receipt of request. Such transfer shall be as per transparent contractual terms in consonance with law.

(c) In the matter of recovery of loans, the company will not resort to undue harassment viz. persistently bothering the borrowers at odd hours, use of muscle power for recovery of loans, etc, as complaints from customers also include rude behaviour from the staff of the companies, NBFCs shall ensure that the staff are adequately trained to deal with the customers in an appropriate manner.

(d) As a measure of customer protection and also in order to bring in uniformity with regard to prepayment of various loans by borrowers of banks and NBFCs, company will not charge foreclosure charges/ prepayment penalties on any floating rate term loan sanctioned for purposes other than business to individual borrowers, with or without co-obligant(s).

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8. Responsibility of Board of Directors

The Board of Directors of company will also lay down the appropriate grievance redressal mechanism within the organization. Such a mechanism shall ensure that all disputes arising out of the decisions of lending institution’s functionaries are heard and disposed of at least at the next higher level.

The Board of Directors shall also provide for periodical review of the compliance of the Fair Practices Code and the functioning of the grievances redressal mechanism at various levels of management. A consolidated report of such reviews shall be submitted to the Board at regular intervals, as may be prescribed by it.

9. Further Assistance

Complaints:

In case of any complaint/grievance, the applicant/borrowers will have to inform in writing the concerned branch. The Branch Officials shall immediately take up the matter for redressal.

Grievances Redressal Mechanism

All disputes in relation to the products and services shall be heard and disposed of within 30 days from the date of receipt of the complete details in respect of the grievance.

Grievance Redressal – Contact Details

In case of grievances you may contact the Grievance Redressal Officer, please contact us in any of the following ways:

Name of Grievance Redressal Officer:
_____________________
Email:
________________________________
Address:
_______________________________
Contact No.:
________________________________

In case the borrower is not satisfied with the decision of the Grievance Redressal Officer of the Company, he may approach the Officer in Charge of the Regional Office of Department of Non-Banking Supervision of RBI at the address given below:

Department of Non-Banking Supervision

The General Manager

Department of Supervision (DoS)

Reserve Bank of India

6, Sansad Marg, New Delhi- 110001

Email: dnbsnewdelhi@rbi.org.in

Online: https://cms.rbi.org.in

Email: crpc@rbi.org.in

Toll-Free Number: 14448

A consolidated report of periodical review of compliance of fair practice code and functioning of the grievances redressal mechanism at various levels of management may be submitted to the Board/Committee of Directors at regular intervals as may be prescribed by it.

Feedback and Suggestions

We request our customers to provide feedback on our service to help us to improve our services.

Monitoring

We have a Grievance Redressal Officer to ensure compliance of the Code.

10. Regulation of excessive interest charged by company

(a) The Board of company shall adopt an interest rate model taking into account relevant factors such as cost of funds, margin and risk premium and determine the rate of interest to be charged for loans and advances.

The rate of interest and the approach for gradations of risk and rationale for charging different rate of interest to different categories of borrowers shall be disclosed to the borrower or customer in the application form and communicated explicitly in the sanction letter.

(b) The rates of interest and the approach for gradation of risks shall also be made available on the website of the companies or published in the relevant newspapers. The information published on the website or otherwise published shall be updated whenever there is a change in the rates of interest.

(c) The rate of interest must be annualised rate so that the borrower is aware of the exact rates that would be charged to the account.

11. Complaints about excessive interest charged by NBFCs

(a) Company recognize that charging fair and reasonable interest is essential to building long-term trust with our customers. While interest rates are determined by the company, we are committed to ensuring that they remain justifiable, sustainable, and in line with normal financial practices. We will not levy interest or charges at levels that could be considered excessive or unfair.

(b) To achieve this, our Board has laid down clear internal principles and procedures for determining interest rates, processing fees, and other applicable charges. These principles are guided by transparency, fairness, and accountability. Customers will always be informed in a clear and transparent manner about the applicable terms and conditions of their loans, in line with our Fair Practices Code.

12. Loan facilities to the physically/visually challenged by Company

Complaints:

Company will not discriminate in extending products and facilities including loan facilities to physically/visually challenged applicants on grounds of disability.

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13. REVIEW

The Board of Director reserves the right to review the Fair Practice Code from time to time and to carryout necessary changes, accordingly as and when required.

The code will be available on the website of the Company and copies will be made available on request.

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Anti Money Laundering Policy

AML policy content will appear here.